Legal

Terms of Service

Last updated: 19 May 2026

1. Accepting these terms

These Terms of Service ("Terms") form a binding agreement between you and aucti.io inc., a Canadian company based in Ottawa, Ontario ("aucti", "we", "us"). By creating an account, signing up to the early-access list, or otherwise using the aucti website or application, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.

If you are using aucti on behalf of an organization, you confirm that you are authorized to bind that organization to these Terms.

2. Your account

aucti accounts are for use by registered Canadian charities, non-profits, and the people they explicitly invite (admins, managers, viewers, guests). You are responsible for keeping your authentication credentials secure and for all activity that occurs under your account.

You must promptly notify us at ryan@aucti.ca of any unauthorized access or compromise of your account.

3. Acceptable use

You agree not to:

• Use aucti for any unlawful purpose or in violation of CRA, AGCO, or other Canadian regulatory requirements.
• Use aucti to run gambling, raffles, or pari-mutuel activities without obtaining the required provincial licences.
• Impersonate another guest, paddle holder, or organization.
• Attempt to access data that does not belong to your organization, including by manipulating URLs, identifiers, or API requests.
• Reverse-engineer, copy, or resell the aucti software or any portion of it.
• Send unsolicited commercial messages through aucti in violation of CASL.
• Upload, transmit, or store malicious code or content that infringes intellectual property rights.

We may suspend or terminate an account that materially breaches this section.

4. Your content and our licence to host it

You retain ownership of all data and content you upload to aucti — event information, item catalogues, guest lists, photos, branding assets, bidding history, and donor records (collectively, "Your Content").

You grant aucti a non-exclusive, worldwide, royalty-free licence to host, process, transmit, display, and back up Your Content as needed to provide the service. We will not use Your Content to train AI models that serve other organizations.

You are responsible for ensuring you have the right to upload anything you upload — including images, logos, donor information, and bidder consent.

5. The service we provide

aucti provides a software platform for setting up and running charity auctions. We work to keep the service available, accurate, and secure, but we do not guarantee:

• That the service will be uninterrupted or error-free.
• Any specific level of fundraising outcome.
• That AI-generated content (item descriptions, brand suggestions, lot recommendations, transcript-based phase detection) will be accurate. AI features are tools — final review and approval rests with you.

We may add, change, or remove features at our discretion. We will not remove a feature you are actively relying on within a paid billing cycle without giving reasonable notice.

6. Tax receipts and charity compliance

This is important: aucti provides draft calculations of tax-receiptable amounts based on the inputs you give us (fair market value, amount paid, advantage received). The calculations follow current CRA guidance, including IC75-23 split-receipting and P-184.

Issuing an official CRA tax receipt is a legal act that only the registered charity can perform. You are responsible for:

• Confirming the accuracy of fair-market-values entered into aucti.
• Reviewing every draft calculation before issuing an official receipt.
• Generating, numbering, and storing official receipts in your CRA-mandated format and retention period.
• Filing the corresponding annual T3010 information return.

aucti is not a registered tax preparer, accountant, or legal advisor. If you are uncertain how to handle a specific receipt, consult your charity's finance team or counsel.

7. Payment terms

The Free tier is offered at no charge under the limits described on our pricing page. Paid tiers (Starter, Growth, Enterprise) are billed in Canadian dollars by our payment processor when those tiers are launched. Take-rate fees, where applicable, are deducted from auction proceeds at settlement; the rate effective at the time you publish an event applies to that event's settlement.

Refunds for paid tiers are at our discretion and are typically granted pro-rata when a billing cycle has materially failed to deliver the service described. Email ryan@aucti.ca with refund requests.

8. Termination and account closure

You may close your account at any time by emailing us. We will export your data to a file you can take with you, then delete it from our active systems within 30 days (subject to the retention requirements in the Privacy Policy — notably the 7-year retention of tax-receipt-relevant records).

We may suspend or terminate an account for material breach of these Terms after providing 14 days' notice and an opportunity to cure, except in cases of fraud, security breach, or imminent legal risk, where we may suspend immediately.

9. Disclaimer of warranties

The aucti service is provided "as is" and "as available". To the maximum extent permitted by law, aucti disclaims all warranties, express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement.

AI-generated outputs (item descriptions, lot recommendations, transcript detection, brand-intake suggestions) are provided as tools to assist your team. You are responsible for reviewing them before they affect a real bidder, guest, or receipt.

10. Limitation of liability

To the maximum extent permitted by law, in no event shall aucti's aggregate liability arising out of or related to these Terms exceed the greater of (a) the amounts paid by you to aucti in the twelve months preceding the claim, or (b) one hundred Canadian dollars (CAD $100).

aucti is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of donations raised, reputational damage, or loss of data.

Some Canadian provinces do not permit certain limitations of liability. Where that applies, the limitations above apply only to the maximum extent permitted in your province.

11. Indemnification

You agree to indemnify and hold harmless aucti, its officers, employees, and contractors from any claim, demand, or expense (including reasonable legal fees) arising from (a) your use of the service in violation of these Terms, (b) your violation of any law or regulation, including CRA, CASL, or provincial gaming/raffle regulations, or (c) Your Content infringing the rights of any third party.

12. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict of laws principles. The parties agree that the courts of Ontario have exclusive jurisdiction over any dispute arising under or related to these Terms, except where a consumer-protection statute in your province requires otherwise.

13. Changes to these terms

We may revise these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. We will notify active customers of material changes by email at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the revised Terms.

14. How to contact us

aucti.io inc.
Ottawa, Ontario, Canada
Email: ryan@aucti.ca